Frequently Asked Questions

We produce a wide range of Christmas decorations including glass ornaments, Christmas baubles, tree toppers, wreaths, garland light strings, LED light strings, Christmas figurines, mini village sets, Christmas stockings, and custom festive decorations. Our product catalog covers over 1,000 SKUs across all categories.

Yes, we offer both OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services. We can produce according to your designs and specifications, or our in-house design team can create custom collections based on your market needs. We support custom colors, sizes, materials, packaging, and branding.

We serve clients in over 50 countries worldwide, including North America, Europe, Australia, the Middle East, and Southeast Asia. Our products are designed to meet the regulatory requirements and market preferences of each target market, with relevant certifications in place.

Our standard MOQ varies by product category. For in-stock items, the minimum is 500 pieces per style. For custom/OEM orders, the minimum is typically 1,000 pieces per style. We offer flexible MOQ arrangements for first-time customers and can negotiate special terms for high-volume partners.

Our ordering process is as follows: 1) Submit your requirements via WhatsApp, email, or our online inquiry form; 2) Our sales team will provide a detailed quotation; 3) Confirm the order and arrange deposit payment; 4) We produce samples for your approval; 5) Mass production begins after sample confirmation; 6) Final inspection and shipping arrangement.

Absolutely! We specialize in brand customization. We can add your brand logo to products, create custom packaging with your brand elements, design exclusive collections named after your brand, and produce private-label products. Our design team will work closely with you to perfectly represent your brand vision.

Lead time depends on order complexity and quantity. In-stock products: 7-15 days. Custom orders using existing molds: 30-45 days. Fully custom designs: 45-60 days. We recommend placing orders between April and June to ensure timely delivery before the Christmas season, avoiding peak logistics periods.

We offer multiple shipping methods: ocean freight (FCL/LCL) for large orders, air freight for urgent shipments, and international express (DHL/FedEx/UPS) for samples and small orders. We handle all export documentation and can arrange door-to-door delivery to most destinations. Our logistics team will recommend the most cost-effective shipping solution for your needs.

Yes, we ship to over 50 countries worldwide. We partner with reliable freight forwarders and shipping lines to ensure safe and timely delivery. We can provide FOB, CIF, or DDP terms based on your requirements. All products are carefully packaged to withstand international transit.

Our standard payment terms are: 30% deposit upon order confirmation, 70% balance before shipment (T/T wire transfer). For long-term partners, we offer flexible payment options including irrevocable Letter of Credit (L/C) at sight. Western Union and PayPal are also accepted for smaller orders. We accept all major currencies.

Yes, your payment is completely secure. We are a certified manufacturer with BSCI certification and over 15 years of trading history. We accept bank transfers to our official company account, and for added security, we welcome third-party inspection before the balance payment. We can also arrange trade assurance through major B2B platforms.

Yes, we provide complete export documentation including commercial invoice, packing list, bill of lading, certificate of origin, and any required inspection certificates. We handle all customs documentation to ensure smooth clearance at your destination country.

Yes, we welcome sample requests. In-stock samples are provided free of charge; you only need to cover shipping costs. Custom samples require a sample fee (typically USD 50-200 depending on complexity), which is refundable upon order confirmation. In-stock samples take 3-7 days, while custom samples take 7-15 days.

Our products hold multiple international certifications including ISO 9001:2015 (Quality Management System), CE (European Conformity), EN71 (Toy Safety Standard), BSCI (Business Social Compliance Initiative), FSC (Forest Stewardship Council Sustainable Forestry Certification), and RoHS (Restriction of Hazardous Substances Directive). We can also arrange additional testing and certification based on specific market requirements.

We maintain strict quality control through a six-step process: raw material inspection, in-process quality patrol, semi-finished product inspection, finished product testing, pre-shipment AQL sampling inspection, and container loading verification. Our QC team uses advanced testing equipment including XRF spectrometers, tensile testers, and color fastness testers. We also welcome third-party inspections from our clients.

We provide comprehensive quality assurance. If products fail to meet agreed standards, we offer replacement, rework, or credit for defective items. Our quality guarantee policy ensures all issues are resolved promptly. We recommend conducting a pre-shipment inspection to verify product quality before the goods leave the factory.